Terms and Conditions – 10 Past 10 Timepieces
Last updated: 19.04.2025
These Terms and Conditions (“Terms”) govern all sales made by 10 Past 10 Timepieces (“we”, “our”, or “us”). By purchasing a product from us, you agree to the following:
1. Final Sales – No Returns for Change of Mind
All purchases are final. We do not offer refunds, exchanges or returns due to change of mind or any other reason once a transaction is complete, to the extent permitted by law.
2. Condition of Goods
We are primarily a seller of second-hand luxury watches. Each watch is inspected and described accurately to the best of our ability at the time of sale.
Unless explicitly stated, watches are pre-owned and sold without warranty. Any balance of an original manufacturer’s warranty that remains will be transferred where applicable.
3. Faulty or Damaged Items on Arrival
If you believe the watch is faulty on arrival, you must contact us within 48 hours of receiving the item. We may request that the watch be returned to us for inspection.
If, after our assessment, the watch is confirmed to be in the same condition as shipped and genuinely faulty, we may, at our sole discretion:
- Offer a refund;
- Have the watch serviced or repaired and returned to you.
The course of action will be determined at our discretion.
We do not accept returns if the item has been worn, altered, or damaged after delivery.
4. Lost in Transit
In the rare event that a package is lost in transit:
- We will initiate an insurance claim with the shipping provider
- Refunds will only be issued once the insurance claim has been accepted and paid out
- We will keep you informed throughout the process and assist in liaising with the courier as needed
